Support Centre And Administrative Assistant: Healthcare - Pietermaritzburg, KwaZulu-Natal

Support Centre And Administrative Assistant: Healthcare - Pietermaritzburg, KwaZulu-Natal


Job title: Administrative Assistant: Healthcare

Career level: Junior

Qualification Matric | Grade 12

Location: Pietermaritzburg | KwaZulu Natal

Company industry: Financial Services / FP

Employment status: Full Time

Years of experience: 3 years

Offer: Depending on experience/qualifications

PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups and we encourage people with disability to apply.

Job description:

The position is a combination of a admin support, data capturing, query resolution processes, client liaison and general office support as per key responsibilities below.


  • Generate and follow up iComply documentation and update CRM
Capturing of:
  • Monthly billing statements
  • Suspensions and reinstatements (including SMS communication to members)
  • Notice from the scheme of suspensions and reinstatements and these need to be captured on MyPractice and a standard worded SMS be sent from PSG Support to contact the support team. The clients will then talk an appropriate consultant if they phone back.
  • Gap claim requirements where the claim was submitted by the client directly to the Provider
  • Load the communication received on MyPractice
  • Weekly checking of the Discovery website on addition of dependant requirements
  • Assisting Support Centre Consultants where and when required
  • Assisting by requesting travel documents from scheme, ordering a new membership cards, requesting update brochures from the Providers. Provide technical information only. No advice
Backup for Support and Admin Centre staff
  • Only assist in answering and directing calls, phoning doctors asking for copies of accounts, checking multiple user inboxes for distribution to appropriate consultants, when there is overflow. No product advice.
Resolve complex medical aid claims
  • It involves getting updated accounts from doctors, schemes and clients and liaise with scheme to resolve claims e.g. cancer/ road accident claims and treatment. These are complex due to its long-term nature and it needs regular follow-up.
Follow up and investigate returned postal and other communication and update data base
  • This entails inter alia, contacting the scheme or client to get recent client details to enable us to update MyPractice
Attend to specific client servicing needs
  • Contact or visit in-hospital or ill clients or their families to enquire about their wellbeing and offer our services where needed. This role in an important client relations function.
Assist with special Client and Practice related projects, where required
  • Information provided is only factual from a brochure, etc. and not providing advice or applying his/her mind. This function also refers to the organising of client functions and staff events
Assist with Wellness Days where required
  • Arranging nurses and other providers for these events and co-ordinate the day, in other words a Wellness Day co-ordinator. Data capturing etc. with no medical aid advice. Information provided is factual only

  • Perform any other additional duties or responsibilities, which reasonably fall within the ambit of the job description, or in accordance with operational requirements of the business

Minimum requirements:

  • Grade 12
  • Relevant BCom qualification
  • Minimum 3 years relevant work experience within the financial industry
  • Excellent computer literacy and knowledge of MS Office - Excel, Word
  • Proficient in both spoken and written English and at least one other of the official South African languages
  • Good understanding of medical aid industry and administrative processes
  • Sound knowledge of medical aid benefits
  • Systems, policy and industry knowledge


  • Client services orientated
  • Planning and organizing skills
  • Team-player
  • Ability to work under pressure
  • Time management skills

Candidates interested must forward their CV to with the position title in the subject line by no later than 23 May 2019.

If you have not received any feedback within 2 weeks of your application, kindly accept that your application was not successful.

PSG Konsult Ltd. - 3 hours ago

Experience Requirements: 
Not requirements
Date posted:
Job Id: