Service Representative Customer Service Area X2 (Distribution Division) Sekhukhune, Burgersfort - Limpopo

Service Representative Customer Service Area X2 (Distribution Division) Sekhukhune, Burgersfort - Limpopo

Description: 
Minimum Requirements

Qualification:

  • Grade 12/N3

Experience:
  • Low voltage official, 3 Years related
Skills and Competencies
  • Behavioural: (The key elements required to perform the function and/or to be displayed e.g. Integrity, honesty, trustworthiness, professionalism): Integrity, Honesty, Trustworthiness.
  • Leadership: Team player, motivating teams, coaching, mentoring, developing etc.
  • Knowledge: (Define and link the relevant knowledge components in terms of academic, theoretical and understanding of a subject its facts and information relevant to the KPA?s. Indicate the required proficiency level for the role, and what the criteria is to update the competency)
  • Skill: (Define and link the relevant skill/work experience components in terms of practical and work experience relating to the KPA?s. Indicate the required proficiency level for the role, and what the criteria is to update the competency) Relationship building skills, Functional and technical skills, Problem solving, Analytical skills, Negotiation skills, Communication skills
  • Attributes: (Clearly define attributes such as colour blindness, physical disabilities that might hinder performance)
  • Assessment: (Clear definition of the means through which the actual job requirement will be measured at or after the interview. In other words what are those key elements that must be demonstrated by the individual in order assure capability)

Key Responsibilities

1. Maintain the daily customer service activity operations
2. Maintain customer data
3. Execute generic service activities
4. Build a relationship between the customer base and Eskom
5. Facilitate and enable conventional measurement and meter related tasks
6. Support credit revenue and credit management processes
7. Execute vending and prepaid activities
8. Facilitate and enable the quotations and connection activities


Eskom Holdings Limited - 1 hour ago
Experience Requirements: 
Not requirements
Date posted:
2019-06-06
Job Id: 
2233657