Internal Sales - Industrial (Peristaltic Pumps)

Internal Sales - Industrial (Peristaltic Pumps)

Description: 

General
- To actively participate in the smooth day to day running of the Sales support office and to work with the other team members in an appropriate and effective manner. In addition and as required, to review and highlight improvements within the department,
- Provide back-up duties for other team members,
- Comply with all company policies and procedures,
- Comply and contribute to the safety and health of all employees within the company,
- Perform other duties as assigned or directed by management.
Customer Contact
- Provide direct customer contact in taking orders and providing quotes from various media,
- Where appropriate, direct customers and potential customers to the most appropriate team to enable sound decisions to be made on the purchase and use Watson-Marlow Group Company Products.
Order Processing
- Process customer orders received ensuring the correct process is followed including but not limited to checking for discrepancies, loading onto SAGE and other registers,
- Process credit card payments for customers who do not have a credit account,
- Raise a pro-forma Invoice if customer does not have a credit account or account is set to pre-payment,
- Contact Customers who have a received a Pro-forma Invoice and chase for payment,
- Send Sales order confirmations, as attachment PDF, to the appropriate customer contact.
- Send orders to the appropriate buyer as required and communicate any delays to customers,
- Draft and arrange all export documentation as required,
- Check Stores delivery slips for completeness prior to Invoicing, ensuring product, quantity, addresses and courier references are correct.
Invoicing
- Raise accurate Sales Invoices for all delivered Sales Orders within 24 hours of receiving the POD, checking additional charges and notes are present,
- Send Invoices via e-mail, as attachment PDF?s, to the appropriate customer contact.
- File all documentation according procedure.
Quoting
- Take telephone and email enquiries from customers,
- Specify and produce standard but accurate product quotes within the timescale specified,
- Understand when discounts & special pricing provisions apply,
- Send Quotations and follow up on potential orders in a timely and professional manner,
- Identify and liaise with the Customer regarding cross selling opportunities [i.e. if a Customer orders a pump, we should pick up the phone and ask about tubing, connectors or gaskets].
Debtors
- Monitor and liaise with customers who have missed payments and ensure that accounts are settled.
Special Projects
- Undertake and manage any special project work that is defined. This role will require close working with the Sales Support manager, Commercial manager and Country manager.

Experience Requirements: 
Not requirements
Date posted:
2020-01-15
Job Id: 
2316532