Host/Guest Relations - Upmarket Lodge, Madikwe Private Game Reserve - Free State

Host/Guest Relations - Upmarket Lodge, Madikwe Private Game Reserve - Free State


Heritage Hospitality Recruitment have a position available for a Host/Guest Relations for a high end lodge situated in Madikwe Private Game Reserve in North West Province.

This newly-created position focuses solely on the guest experience. Key responsibilities include -

  • Hosting high-profile guests throughout their stay
  • Have a complete picture of guest requirements (likes and dislikes etc.) and keeping the team updated
  • Be the person guests know they can ask for advice on the area, or run to first with a problem
  • Assisting to create "wow" experiences for guests

This is very much a front line role which is all about people! It is not the position for an individual who prefers back office. No two days will be the same - as the guests (which tend to be multi-generational families) change so will the level of responsibilities (given some will require someone more hands-on than others).

We are searching for a well-presented, well-spoken individual with exceptional interpersonal skills. The ideal individual will thrive in a service environment and be able to comfortably deal with top end guests.

The experience we are looking for could be hotel, lodge or yacht based however we are specifically looking for that luxury element which is a requirement for this position.

The package on offer is competitive and includes accommodation and meals. - 5 hours ago
Experience Requirements: 
Not requirements
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