Hospitality Systems Consultant

Hospitality Systems Consultant


Hospitality Systems Consultant ? Micros

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Hospitality Systems Consultant ? Micros

SGW.& D.Evets (Pty) ? Johannesburg, Gauteng

SGW.& D.Evets (Pty)

Hospitality Systems Consultant-Micros

Position Title: Hospitality Systems Consultant

Position reports to: Line Manager

Direct Reports: N/A

Office Location: Adapt IT-Micros Johannesburg Campus


The Hospitality Systems Consultant is required to install, maintain and support the products assigned to

him/her employees and management.

? Meet with the Project Manager before commencement of an installation to be briefed on any

special requirements and to collect all required documentation (airline tickets, visas, pre-

installation packs, sign-off documents, licensing & support agreements, etc?).
? Employees in branches outside Johannesburg are to hold a telephonic meeting with the Project

Manager, and further communicate with the Project Manager via electronic mail or fax.
? Travel to clients? sites.
? Install the assigned products to the requirements and satisfaction of the client and Management.
? If assigned to be Project Leader, the Software Technician will co-ordinate all aspects of the

installation as required.
? The SGW.& D.Evets (Pty) will ensure that, to the best of his/her ability, the project will be completed within

? Conduct an exit meeting with the client, during which the sign-off documentation is completed.
? Be able to liaise with clients and manage the installation, training, refresher training, site visit or

any other dealings that the company deems fit.
? Complete all sign off documentation and time sheets before leaving site.
? The SGW.& D.Evets (Pty) will not leave site if any outstanding issues are not resolved without explicit permission

from Management.
? The SGW.& D.Evets (Pty) will arrange a handover meeting with the project manager upon returning from a client?s

site, during which the project manager will be briefed on all aspects of the installation.
? The HSC will bring a copy of the clients? latest database back to the office. All client databases are

to be stored on CD in the customer?s file.
? Hand in all dockets with payment the next day to the administration department. The HSC is also

responsible for collection of payment of all unpaid dockets.
? Any major changes onsite to be communicated to the client in writing.
? Ensure a signed delivery note is completed on delivery of any system component.
? Train client, management & staff in accordance with published training standards.
? Produce training materials as required from time to time.
? To ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are

remitted to Micros SA.
? To replace/repair/do changes to the best interest of the client and Micros SA.
? The HSC presents training courses to other Micros Consultants as required.

SGW.& D.Evets (Pty)

Hospitality Systems Consultant-Micros
? Each HSC is required to support the products assigned to him/her.
? Each HSC is required to work the 24hr help desk from time to time.

? Matric / Grade 12 / Equivalent
? Minimum 5 ? 7 years management experience within Restaurant industry
? Micros System knowledge essential
? Must be available on 24 Hour standby from time to time
? Must be available for duty on the help desk from time to time
? Able to travel
? Valid driver?s license
? Reliable vehicle

Experience Requirements: 
Not requirements
Date posted:
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