German Technical Support Engineer | Cape Town ? South Africa

German Technical Support Engineer | Cape Town ? South Africa

Description: 

Description

CONDITIONS: Permanent with a 6 month probation period

BENEFITS: Medical Aid and Provident Fund

RESPONSIBILITIES

  • Undergo training to support the company?s products and services
  • Provide telephone, email and live chat based support
  • Manage your workload to ensure all customer issues are handled and resolved in a timely manner
  • Cross-functional collaboration to disseminate information in a clear manner to all audiences
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Analyze complex customer issues to identify problem area(s) and recommend and take corrective action
  • Provide superior customer service and build successful long-term customer relationship
  • Work closely with management to provide valuable input to improve the product's vision and to make the company customers successful
  • Develop common question and answer documentation to be included in the company's Knowledge Base
  • Demonstrate ability to accurately gather information and document customer issues through the CRM tool
  • Actively support achievement of team goals, objectives and compliance within SLA
  • Achieve and maintain high levels of customer satisfaction
  • You must also serve in a trusted role capacity as a Registration Officer which is relevant to your system access privileges
  • You may also assist with the issuance process for the products we provide to our customers, for example research customer organizations and verify organization contact details online.
  • You may be required to work on weekends and/or join an on-call roster.
  • Other duties as assigned.

REQUIREMENTS

  • Develops resolutions to problems of limited scope. Follows standard practices and procedures.
  • Strong interpersonal skills
  • Excellent written and oral communication skills in German (fluent in English)
  • Proficient knowledge of Microsoft Windows XP, 7, 8 and 10
  • Understanding of Linux and Windows Server / Active Directory
  • Good knowledge of networking and TCP/IP networks
  • Working knowledge of programming/scripting languages
  • Proficient in Microsoft Office Word, Excel, Outlook, and PowerPoint
  • Understanding of PKI, SSL, HTML, DNS, S/MIME, SMTP, and networking protocols.
  • Must display core values (Respect, Accountability, Passion, Integrity and Drive) in actions and work
  • Possess a positive attitude and outlook
  • Customer-focused and can demonstrate mastery of customer service skills
  • Proven analytical and problem-solving abilities
  • Ability to multi-task with strict attention to detail and accuracy
  • Quickly adapt to new technology and terminology
  • Ability to work individually as well as in a team environment
  • Be proactive, self-directed, detailed and organized in order to take lead of any situation
  • Willing to work shifts

QUALIFICATIONS

  • Higher Education qualification (Bachelor?s/Equivalent)
  • 1-3 years of experience in call-center based support role
  • Proven track record of meeting goals, receiving team awards

If you are interested and meet the above requirements; forward your CV to [Email Disabled]
Experience Requirements: 
Not requirements
Date posted:
2020-02-14
Job Id: 
2329728