Front Office Administrator (JHB) New - Cape Town, Western Cape

Front Office Administrator (JHB) New - Cape Town, Western Cape


A provider of electronic solutions in Joburg seeks a dynamic Front Office Administrator to join its team. Your core role will entail processing customer orders accurately, handling queries and compiling quotes and invoices. You will require Grade 12/National Senior Certificate, any Accounting / Bookkeeping Courses, SARS Courses ? VAT, SDL, PAYE, UIF, experience in Accounts and working with customers and knowledge of Accounting packages including Pastel.


Customer Orders ? New & Repair

Make sure that all customer orders get processes immediately and that the orders are correct, e.g. pricing, transport cost, admin fees, customer details.

Update the OPF file with every order.

Follow up with customers with outstanding order number on repairs.

Customer Liaison

Handle queries and help where possible.

Type correspondence.


Type up and fax/email quotes to customers as soon as possible.


Receive repairs, update the OPF log file.

Write an OPF for the repair.

Give it through to the Technician to strip and quote.

Quote customer ? phone for order number.

Follow up with customers with outstanding order number on repairs.

Packing / Dispatch of Orders

Make sure that the correct stock is packed into a suitable box, ensuring all relevant paperwork ? invoices, certificates, datasheets ? have been added.

Phone customers to collect or send with courier.


Maintain stationary / coffee, tea and sugar levels as needed and place orders as required.


Typing, faxing, filing, email, general correspondence.

General payments as and when required.

Correspond with couriers for proof of deliveries and liaise with customers to ensure all stock was received and invoices are being processed for payment.

Screen incoming calls.

Update orders file on PC.

Training packs.

Print catalogues and other documents needed.

Shared Duties

Answer switchboard.

Help customers with collections/delivery of repairs.

Help suppliers collecting/delivery.

Place orders.

Driver ? Organising driver, map, money, information, etc.

Post ? Remind driver to collect and deliver.

Update customer accounts with correct company details ? should any customer details change, update Pastel, or contact customer when post is undelivered and ask for correct details.

Update stock book.

Invoicing and packing.


Update telephone list with all new details ? Supplies, customers and general.

Training Certificates.


Pigeon holes with datasheets.


Personal work area to be kept clean, functional and ergonomic at all times.


Grade 12 / National Senior Certificate.

Any Accounting / Bookkeeping Courses.


Experience in Accounts.

Experience with customers.

Knowledge of Accounting packages.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.


When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to and mention the reference numbers of the jobs.

Experience Requirements: 
Not requirements
Date posted:
Job Id: