Executive Manager: Enterprise Architecture And Service Delivery - Parktown, Gauteng

Executive Manager: Enterprise Architecture And Service Delivery - Parktown, Gauteng


including the execution of pre-defined standard operating procedures and the required monitoring activities.

  • Establish and maintain a plan to enable the business and IT to respond to incidents and disruptions in order to continue
operation of critical business processes and required IT services and maintain availability of information at a level acceptable

to the enterprise.

  • Protect enterprise information to maintain the level of information security risk acceptable to the enterprise in accordance
with the security policy. Establish and maintain information security roles and access privileges and perform security


Position outputs:

1. Participation as a member of the ICT senior management team to contribute to the development and execution of the ICT

strategy and to ensure continuous maturity of ICT processes.

2. Resource plans for the EA, Business Relationship Management, Enterprise Integration, Data Centre, and Network

Management that become input into the ICT organisation and budgeting processes and are implemented as planned.

3. Management of the key performance areas and operations of individuals, and functions under EA and Service Delivery

including network management, data centre operations, enterprise architecture, enterprise integration, and business

relationship management.

4. Acquisition and maintenance of the expertise required to support the deployed infrastructure technologies and practices in

order to ensure that service levels and quality are maintained at acceptable levels.

5. Successful management of the TFR?s EA, Business Relationship Management, Enterprise Integration, Data Centre, and
Network Management areas and maturity of business processes through the adoption of applicable best practices such as

ITIL, COBIT, Prince 2, ISO, etc.

6. An automated documentation of the different building blocks that make up the enterprise and their inter-relationships as

well as the principles guiding their design and evolution over time, enabling a standard, responsive and efficient delivery of

operational and strategic objectives.

7. Provision of enterprise architecture services within the enterprise that includes guidance to and monitoring of

implementation projects, formalising ways of working through architecture contracts, and measuring and communicating

architecture?s value-add and compliance monitoring.
8. An Information Security Management System (ISMS) that keeps the impact and occurrence of information security

incidents within the enterprise?s risk appetite levels.
9. Implementation of feasible and optimal solutions according to business priorities that meet enterprise needs while

minimising business risk.

10. Development of service level requirements, service delivery and support management plans, and operational support

systems for service level management

11. Maintenance of ICT services availability, efficient management of resources, and optimisation of system performance

through prediction of future performance and capacity requirements.

12. Implementation of business solutions safely and in line with the agreed-on expectations and outcomes.

13. Provision of sufficient information about ICT service assets to enable the service to be effectively managed, assess the

impact of changes and deal with service incidents.

14. Collaborate with the appropriate departments to develop and maintain an ICT infrastructure plan that supports

organizational needs.

15. Maintenance and performance operational procedures and operational tasks reliably and consistently.

16. Monitoring and periodically report on the ICT infrastructure and related events. Store sufficient chronological information

in operations logs to enable the reconstruction, review and examination of the time sequences of operations and the other

activities surrounding or supporting operations.

17. Managed operation of outsourced IT services to maintain the protection of enterprise information and reliability of service


18. Provision of timely and effective response to user requests and resolution of all types of incidents. Restore normal

service; record and fulfil user requests; and record, investigate, diagnose, escalate and resolve incidents.

19. Identification and classification of problems and their root causes and provision of timely resolution to prevent recurring

incidents. Provision of recommendations for improvements.

Experience Requirements: 
Not requirements
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