Executive Housekeeper - East London, Eastern Cape

Executive Housekeeper - East London, Eastern Cape

Description: 
We are seeking an Executive Housekeeper for our upmarket and busy hotel in East London, to manage the Housekeeping of the Hotel and its Facilities through planning, monitoring and controlling the cleaning procedures for the Hotel as well as deal with all Housekeeping complaints.

Main duties and responsibilities:
Responsible for the overall running of the housekeeping department and supervising of staff
Co-ordinate rosters of the housekeeping team
Assign employees their duties and inspect work for conformance to prescribed standard of cleanliness
Assist room attendants in the cleaning of the rooms and public areas
Keeping record of inventories, stock to ensure adequate supplies
Do regular room checks for cleanliness and state of repairs
Report maintenance issues using the ?Maintenance Log? and action
Responsible for all stock takes, stock variances and condemned items
Make timely and sound decisions with regards to appropriate course of action
Conduct training on room types, categories and amenities
Conduct departmental briefings
Manage and address issues relating to performance, deal with ill-discipline
Consistently recognize good performance
Establish open, trusting and caring relationships
Ensure associates understand and exceed customer expectations
Understand and focus on the key drivers of sales, associate and customer satisfaction, profitability and quality
Set performance against best benchmarks
Build positive and productive working relationships with customers, subordinates, peers and superiors and encourage this type of behaviour in others
Add value through revenue growth and operational efficiency through process improvement
Demonstrate emotional stability
Undertake room checks to follow through on previous orders given and ensure compliance thereto ensure that daily room inspections are conducted
Remain calm, confident and dependable during crisis
Set clear and measurable goals, objectives and manage results

REQUIREMENTS

Relevant Diploma and/or 2-3 years? experience in a Senior Role
PC literate
Good command of English and ability to communicate in English
Ability to manage staff
Logical and positive attitude and approach towards duties and guests
Intermediate to advanced Excel knowledge
Fully knowledgeable and up-to-date on Tourism trends
Biz Community - 59 minutes ago

Experience Requirements: 
Not requirements
Date posted:
2019-12-06
Job Id: 
2295848