Client Services Officer - Pretoria, Gauteng

Client Services Officer - Pretoria, Gauteng

Description: 
ADVERT REF: 2019/1418

JOB TITLE: Client Services Officer : Pretoria Services

JOB GRADE: 12

CLOSING DATE: 2019/11/08

POSITION AVAILABLE FROM: 2019/11/01

AREA: National Operations

DEPARTMENT: Pretoria Client Service

ACTUAL PLACE OF WORK: Centurion (Pretoria)

POSITION TYPE: Full Time

WEEKLY HOURS: 40 Hours

TIME CONDITIONS: Day Shift(Training for Night Shift)

Purpose of Position:

  • To provide fast and professional client services to ensure client satisfaction.

Requirements:
  • Grade 12
  • One year working experience
  • Basic knowledge of MS Word
  • Basic knowledge of Excel
  • Basic knowledge of MS Outlook
  • Computer skills
  • Communication skills
  • Typing skills
  • Must be able to work Shifts and Standby
  • Must have own Transport

Advantageous:
  • 1 - 3 years general experience in a medical environment
  • Knowledge of the ASISA protocol
  • Knowledge of the Meditech system

Key Responsibilities:
  • Handle the outreach batch to ensure correct distribution of results.
  • Handle life threatening results to ensure turn-around-times are met.
  • Handle the serology and micro worksheets to ensure turn-around-times are met.
  • Assist with switchboard functions in order to correctly refer clients? queries.
  • Implement safety and emergency procedures to ensure safe working conditions.
  • Assist with insurance functions to ensure the correct processes are followed.
  • Compile, print and distribute route reports in order to ensure correct distribution of results
  • Compile statistics in order to provide performance feedback to management.
  • Maintain hardware to ensure effective operations.
  • Assist with training client services employees to ensure competence.
  • Maintain the doctors and routes dictionaries to ensure correct distribution of results.
  • Assist with the materials management function to ensure sufficient stock levels.
  • Assist with the Quality control function to ensure high standards are maintained.
  • Maintain good client relations to promote the image of Ampath.

Behavioural Competencies:
  • Task structuring
  • Action orientation
  • Customer Focus
  • Problem solving
  • Quality Orientation
  • Interpersonal sensitivity
  • Team work
  • Stress management
  • Technical knowledge

Applicants must have a South African ID or a valid South African work permit.
We do not accept any faxed or emailed CVs.
Please register and upload your CV


Ampath Trust - 1 hour ago
Experience Requirements: 
Not requirements
Date posted:
2020-01-15
Job Id: 
2292659